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Medical Interpreter OPI and VRI
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Competencies
Proficient in medical terminology and interpretation for healthcare settings, ensuring clear communication.
Experienced in providing exceptional customer support across diverse industries, resolving issues effectively.
Led teams in retail and call center environments, improving team performance and workflow management.
Skilled in troubleshooting desktops and peripherals, with a focus on prompt issue resolution.
Experienced in data capture and management to support operational and administrative functions.
Education
Languages
Summary
Dedicated professional with over a decade of experience in medical interpretation, customer service, and team management. Proven ability to enhance communication, streamline operations, and lead teams effectively in fast-paced environments.
Key Achievements
- Managed high-pressure calls from 911, insurance companies, and hospitals, ensuring accurate and timely communication.
- Delivered exceptional interpretation services for LEP patients, improving clarity and patient outcomes.
- Led a team at Muñoz and Associates, optimizing workflow and supporting team performance.
- Supervised over 20 staff members at Home Depot, enhancing customer satisfaction and operational efficiency.
- Progressed from technical support to 2nd level support, demonstrating professional development in IT services.
Experience
Medical Interpreter OPI and VRI
Managed incoming calls from 911, insurance companies, and various hospitals, including Kaiser Permanente and Egna hospital installations.. Demonstrated extensive knowledge of medical terminology, facilitating accurate and effective communications.
Specialized Medical Interpreter (SMI) VRI
Delivered exceptional medical interpretation services to Limited English Proficiency (LEP) patients and medical providers, ensuring clarity on both sides.. Ensured comprehensive understanding between patients and providers, fostering effective communication.
Over the Phone Interpreter
Commenced as an over-the-phone interpreter handling 911 calls, insurance claims, and school district communications.. Engaged in training focused on medical terminology and relevant scenarios to enhance service quality.
Team Lead
Functioned as a collections agent for approximately 6 months before transitioning to team lead responsibilities for another 8 months.. Supported supervisors in team management and workflow optimization.. Coordinated and managed schedules for fellow agents, enhancing operational efficiency.. Engaged with difficult clients to negotiate payment arrangements, arriving at mutually agreeable terms for resolving delinquent accounts.
Supervisor in the Cashier Department
Supervised a staff of over 20 members, ensuring effective team performance and customer satisfaction.. Addressed and resolved customer issues by providing tailored solutions and follow-ups.. Managed service requests while supporting cashiers with necessary currency and change.. Oversaw the scheduling and timing of cashier shifts, improving overall departmental efficiency.. Optimized cashier performance through improved workflow and training.
2nd Level Tech Support (Desktop and Peripherals)
Initially served as a 1st level tech support agent before advancing to 2nd level support for desktops and peripherals, demonstrating professional development.
Data Capture
Floor Assistant in the Electronics Department
Initially commenced duties as a cashier before transitioning to a floor assistant role in the electronics department within 2 months, reflecting adaptability.
In Charge of the Electronics and Electrical Department
Managed operations of the electronics and electrical department, overseeing team performance and inventory.. Supervised two other team members to optimize department output.
Deli Promoter
Functioned as a deli promoter for approximately 8 years, orchestrating store events and promotions.. Oversaw and coordinated a team of 4, managing event schedules and store presentation times for colleagues.. Secured authorization agreements to facilitate brand presentations within stores, enhancing product visibility.