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Jose
HR Associate at Amazon and Software Team Manager with 4+ years of experience in HR, software development, and client support
Contacto
Competencias
Experienced in handling employee queries, leave management, and compliance with employment laws.
Skilled in managing programming teams and developing full-stack web applications tailored to client needs.
Proven ability to resolve complex customer issues across international markets, ensuring high satisfaction.
Proficient in coordinating projects, managing schedules, and handling international travel arrangements.
Resumen
Resourceful and results-driven professional with over 4 years of experience managing HR functions, leading software teams, and delivering exceptional customer service across international markets. Adept at project coordination and technical problem-solving.
Logros Clave
- Managed HR queries and compliance for Amazon Fulfillment Centers, enhancing operational efficiency.
- Led a software development team to design and deploy multiple full-stack industrial solutions, improving client workflows.
- Provided specialized customer service for Amazon's Spain and UK markets, resolving complex claims and issues.
- Handled account security and support tickets effectively, ensuring client satisfaction and issue resolution.
Experiencia
Human Resources Associate
Handled queries related to the employment, scheduling, and compliance with U.S. law of several Amazon Fulfillment Centers and corporate offices, Handled leave of absence and accommodations requests regarding the safety and comfort of Amazon employees.
Software Department Management Team
Managed a team of programmers to plan and develop industrial solutions for several clients, Developed several full stack web application from scratch, including back-end services, front-end interface, and database, Developed an application aimed at industrial automation services that interfaced with proprietary hardware in an intuitive way, Developed an industrial robot arm including both the hardware and the controlling software., Debugged and refactored existing web-based solutions in order to update their design and upgrade their performance
Mod Contractor
Handled tickets for a client regarding account issues such as hacked accounts, information changes, forgotten login details, etc., Handled tickets regarding missing items, account progress and performance errors.
Customer Service Associate
Provided customer service support for the Spain and UK markets, Handled specialized claims aimed at third party sellers in order to find solutions for customer issues