Resourceful and results-driven professional with over 4 years of experience managing HR functions, leading software teams, and delivering exceptional customer service across international markets. Adept at project coordination and technical problem-solving.
Experienced in handling employee queries, leave management, and compliance with employment laws.
Skilled in managing programming teams and developing full-stack web applications tailored to client needs.
Proven ability to resolve complex customer issues across international markets, ensuring high satisfaction.
Proficient in coordinating projects, managing schedules, and handling international travel arrangements.
Amazon
Handled queries related to the employment, scheduling, and compliance with U.S. law of several Amazon Fulfillment Centers and corporate offices, Handled leave of absence and accommodations requests regarding the safety and comfort of Amazon employees.
AASA Advanced Automation S.A.
Managed a team of programmers to plan and develop industrial solutions for several clients, Developed several full stack web application from scratch, including back-end services, front-end interface, and database, Developed an application aimed at industrial automation services that interfaced with proprietary hardware in an intuitive way, Developed an industrial robot arm including both the hardware and the controlling software., Debugged and refactored existing web-based solutions in order to update their design and upgrade their performance
ModSquas Inc.
Handled tickets for a client regarding account issues such as hacked accounts, information changes, forgotten login details, etc., Handled tickets regarding missing items, account progress and performance errors.
Amazon
Provided customer service support for the Spain and UK markets, Handled specialized claims aimed at third party sellers in order to find solutions for customer issues
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