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José
Customer Service Representative with 6+ years in client support and sales
Video resume
Customer service representative
I would like to Apple to the customer service position for Call Orange, I have 5 years experiencia working for customer service, tier 2 escalations, retention and sales experience.
Contacto
San Salvador, San Salvador, El Salvador
Abierto a remoto
Disponible en CazVid
Competencias
Customer SupportAdvanced
Handled escalation calls effectively, demonstrating problem-solving skills and customer empathy.
Sales & RetentionIntermediate
Implemented sales techniques and retention strategies to maintain customer satisfaction.
Communication SkillsAdvanced
Effectively communicated with clients to resolve issues and promote services.
Conflict ResolutionIntermediate
Managed escalated calls, defusing customer concerns with professionalism.
Resumen
Experienced customer service agent with a strong background in escalation management, sales, and retention seeking to contribute to a dynamic team.
Logros Clave
- Over six years of experience in customer service with a focus on tier two escalation handling.
- Gained expertise in sales and customer retention strategies.
- Consistently involved in improving personal service quality and team contribution.
Habilidades
Customer SupportSales & RetentionCommunication SkillsConflict Resolution
Publicado en CazVid - 3 jul 2025