José - Customer Service Representative with 6+ years in client support and sales

San Salvador, San Salvador, El SalvadorRemoteen

Over six years of experience in customer service with a focus on tier two escalation handling.

Gained expertise in sales and customer retention strategies.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service agent with a strong background in escalation management, sales, and retention seeking to contribute to a dynamic team.

Consistently involved in improving personal service quality and team contribution.

Customer SupportAdvanced

Handled escalation calls effectively, demonstrating problem-solving skills and customer empathy.

Sales & RetentionIntermediate

Implemented sales techniques and retention strategies to maintain customer satisfaction.

Communication SkillsAdvanced

Effectively communicated with clients to resolve issues and promote services.

Conflict ResolutionIntermediate

Managed escalated calls, defusing customer concerns with professionalism.

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