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Jose
Customer Support Specialist with 5+ years in telecommunications and financial services
Contacto
Competencias
Delivered customer support across telecommunications, banking, and financial products, focusing on satisfaction and resolution efficiency.
Diagnosed and resolved technical problems related to mobile devices and connected services for diverse campaigns.
Managed billing, collections, credit card operations, and financial reporting in varied customer service roles.
Reviewed and ensured adherence to terms of service, security, and data protection standards for payment processors and campaigns.
Engaged in upselling protection plans and value-added services to enhance customer retention and revenue.
Educacion
Idiomas
Resumen
Dedicated customer service professional with over 5 years experience across telecommunications, banking, and financial sectors. Skilled in technical issue resolution, customer satisfaction, and financial process management. Proven ability to handle complex cases, ensure compliance, and deliver...
Logros Clave
- Provided technical diagnosis and resolution for mobile devices, enhancing customer satisfaction and first-call resolution rates.
- Managed customer experience to ensure high satisfaction levels and increased retention through effective service delivery.
- Handled complex billing and policy compliance cases, supporting payment processing and financial reporting.
Experiencia
Premier Support Solutions Representative
Premium solutions support representative for Soluto Verizon Colombia campaign., Diagnosis and resolution of technical issues for mobile devices and connected services., Customer experience management ensuring high satisfaction and first-call resolution., Experience in sales and cross-selling of...
Inbound Customer Service Representative
Phone-based customer service and commercial support for PNC Bank CORE campaign., User request handling and financial process management.
OP Customer Expert I (Bilingual C1)
Back-office process management and Terms of Service compliance review for STRIPE campaign., Payment processor management and policy compliance verification., Resolution of complex cases in English (C1 level).
Advisor I – Customer Service
Customer service advisor focused on collections and financial products for MACY’S Credit campaign., Credit card management, financial reporting, and payment negotiation., Compliance with information security and data protection regulations.
Project Assistant
Customer service support, collections management, and financial product assistance., Credit card handling, financial reporting, and payment agreements., Compliance with information security and data protection policies.