Dedicated customer service professional with over 5 years experience across telecommunications, banking, and financial sectors. Skilled in technical issue resolution, customer satisfaction, and financial process management. Proven ability to handle complex cases, ensure compliance, and deliver...
Delivered customer support across telecommunications, banking, and financial products, focusing on satisfaction and resolution efficiency.
Diagnosed and resolved technical problems related to mobile devices and connected services for diverse campaigns.
Managed billing, collections, credit card operations, and financial reporting in varied customer service roles.
Reviewed and ensured adherence to terms of service, security, and data protection standards for payment processors and campaigns.
Asurion Colombia S.A.S.
Premium solutions support representative for Soluto Verizon Colombia campaign., Diagnosis and resolution of technical issues for mobile devices and connected services., Customer experience management ensuring high satisfaction and first-call resolution., Experience in sales and cross-selling of...
Atento Colombia S.A.
Phone-based customer service and commercial support for PNC Bank CORE campaign., User request handling and financial process management.
Teleperformance Colombia S.A.S.
Back-office process management and Terms of Service compliance review for STRIPE campaign., Payment processor management and policy compliance verification., Resolution of complex cases in English (C1 level).
Concentrix (Encore Receivable Management)
Customer service advisor focused on collections and financial products for MACY’S Credit campaign., Credit card management, financial reporting, and payment negotiation., Compliance with information security and data protection regulations.
Business Administration
Bilingual Academic High School
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Tendencia Publicitaria S.A.S.
Customer service support, collections management, and financial product assistance., Credit card handling, financial reporting, and payment agreements., Compliance with information security and data protection policies.