Demonstrated experience with Team Collaboration.
Demonstrated experience with Problem Solving & Critical Thinking.
Demonstrated experience with CRM Systems.
Demonstrated experience with Attention to Detail & Accuracy.
Amazon
Took inbound calls and made outbound ones at the Retail and Heavy and Bulky Department from Amazon., Resolved issues related to orders, deliveries, returns, refunds, and account inquiries., Demonstrated empathy, active listening, and professionalism in every customer interaction to build trust and satisfaction., Communicated with internal departments such as logistics and warehouse teams to expedite deliveries and address service concerns.
Amazon
Handled escalations through chat and phone at the Heavy and Bulky Department from Amazon-US and Canada Marketplaces., Provided real-time support to team members through phone and chat, assisting with customer inquiries and conflict resolution., Collaborated with logistics, warehouse, and delivery teams to resolve delivery delays or damaged-item claims.
UNESR (Simón Rodríguez National Experimental University)
Taught English for specific purposes (ESP)., Provided academic guidance, feedback, and support to students to help them achieve their learning goals., Planned, prepared, and delivered English lessons tailored to the academic and professional needs of education and engineering students., Created and implemented assessments to measure student progress and language competence., Contributed to curriculum improvements by aligning course materials with real-world professional contexts.
Bachelor’s degree
Bachelor of Science
Advanced Communication Course in English
Basic English Course
Professor Training Program
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Demonstrated experience with Communication & Presentation Skills.
National High School "José Andrés Castillo"
Taught English as a Foreign Language (EFL)., Designed engaging learning materials and classroom activities to develop students’ reading, writing, listening, and speaking skills.
Dentist4-Dental Office
Booked, confirmed, and rescheduled dental appointments through phone calls., Collected and verified patient information to ensure the accuracy and confidentiality of medical records., Handled patient inquiries, complaints, and follow-ups, ensuring timely resolution and excellent service., Helped reduce missed appointments through effective reminders and follow-up communication., Maintained a high accuracy rate in patient data entry and record updates.
