Dedicated professional with over 5 years of experience in customer support, audio transcription, and project assistance. Skilled in managing communications, quality assurance, and technical tasks across diverse domains.
Managed customer calls and provided support for order and account-related inquiries at Amazon.
Performed transcription and quality control for Spanish audio files in various projects.
Communicated effectively with program participants and different units in diverse roles.
Operated offline and online closed captioning tools for live and pre-recorded content.
OIM
Providing status of cases related to the USRAP programme., Communication with participants and different units related to the process.
Amazon
Manage the entire process of taking calls and servicing customers regarding their orders and account changes.
Deepgram
Transcription of Spanish audios, and translation of the same ones if needed.
TransPerfect Company
Quality control of the Spanish audio and transcription if required.
Social Communicator
Certificado de Suficiencia en Inglés
Marketing Digital
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Perform closed captioning in Off Line (pre-recorded) and On Line (live) modes.
