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Project & Customer Service Professional with 5+ years of diverse industry experience
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Competencies
Managed customer calls and provided support for order and account-related inquiries at Amazon.
Performed transcription and quality control for Spanish audio files in various projects.
Communicated effectively with program participants and different units in diverse roles.
Operated offline and online closed captioning tools for live and pre-recorded content.
Skilled in Wincaps, Dragon NS, VLC, Word, and Excel for various technical and administrative tasks.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer support, audio transcription, and project assistance. Skilled in managing communications, quality assurance, and technical tasks across diverse domains.
Key Achievements
- Managed case statuses and communication for USRAP program at OIM, ensuring smooth process flow.
- Handled customer inquiries and account updates efficiently at Amazon, improving service response times.
- Conducted Spanish audio transcription and quality assurance for transcription services at Deepgram and TransPerfect.
Experience
Project Assistant
Providing status of cases related to the USRAP programme., Communication with participants and different units related to the process.
CSA NAEN Associate VCS
Manage the entire process of taking calls and servicing customers regarding their orders and account changes.
Transcription QA Spanish
Transcription of Spanish audios, and translation of the same ones if needed.
Audio Transcription QA Spanish
Quality control of the Spanish audio and transcription if required.
Operador de Closed Caption
Perform closed captioning in Off Line (pre-recorded) and On Line (live) modes.
Operador de Closed Caption
Perform closed captioning in Off Line (pre-recorded) and On Line (live) modes.