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Jorge
Operations Supervisor with 15 years of customer service and team management
Video resume
Operations Supervisor
Oversee the day-to-day operations of the call center team, including scheduling, performance management, and coaching.nnMonitor and evaluate calls to ensure quality standards are met, providing feedback and coaching as necessary.nnCoordinate and deliver training sessions for new hires and ongoing training for existing team members.nnTrack key performance indicators (KPIs) such as call volume, average handling time, and first call resolution
Contacto
Mexico City, Mexico City, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Call Center OperationsAdvanced
Managed daily call center activities, ensuring operational efficiency and service quality.
Performance ManagementAdvanced
Tracked KPIs such as call volume, handling time, and resolution rates to optimize team performance.
Training & DevelopmentIntermediate
Developed and facilitated training sessions for new and existing employees to enhance skills.
Customer Service & Dispute ResolutionIntermediate
Handled customer complaints and disputes across various domains, ensuring customer satisfaction.
Resumen
Experienced Operations Supervisor with 15 years in customer service, dispute resolution, and team leadership. Proven ability to oversee call center functions, develop training programs, and maintain quality standards across diverse industries.
Logros Clave
- Supervised daily call center operations, including scheduling, performance management, and coaching
- Designed and delivered training programs for new hires and ongoing team development
- Monitored and evaluated call quality, providing targeted feedback to meet standards
Habilidades
Call Center OperationsPerformance ManagementTraining & DevelopmentCustomer Service & Dispute Resolution
Publicado en CazVid - 3 jul 2025