Experienced Operations Supervisor with 15 years in customer service, dispute resolution, and team leadership. Proven ability to oversee call center functions, develop training programs, and maintain quality standards across diverse industries.
Managed daily call center activities, ensuring operational efficiency and service quality.
Tracked KPIs such as call volume, handling time, and resolution rates to optimize team performance.
Developed and facilitated training sessions for new and existing employees to enhance skills.
Handled customer complaints and disputes across various domains, ensuring customer satisfaction.