Dedicated customer service agent with over 5 years experience in call centers, specializing in dispute resolution, tech support, and team training.
Extensive experience handling customer inquiries, disputes, and resolving issues in call center environments.
Effective communication with customers and colleagues, including explaining product options and providing coaching.
Participated in training new employees and performed evaluations to identify growth opportunities.
Provided tech support for Amazon devices and streaming platforms, troubleshooting customer issues.
ENGLISH ACTIVE INSTITUTE
Administered listening-speaking tests to determine comprehension rates among students., Helped students develop important learning skills and good study habits useful in trade school or college education., Prepared comprehensive English curriculum for 15 students., Kept classroom organized, clean,...
TELEPERFORMANCE
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 50 customer issues per shift by researching and exploring answers,...
CONTACT POINT 360
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 25 customer issues per shift by researching and exploring answers,...
DUPLEX INN STUDIOS
HIGH SCHOOL
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Prepared curricula, maintained organized classrooms, and managed office procedures in various roles.
Demonstrated a strong understanding of positive HR practices., Demonstrated fearlessness and determination., Helped to train new employees when needed., Participated in staff and team meetings and offered a positive presence and outlook., Helped to meet and exceed quarterly goals., Performed...
CONTACT POINT 360
Built a strong working knowledge of the company procedures and protocols., Communicated effectively with colleagues and superiors., Offered new services based on the needs of a customer., Remained knowledge about company policies and procedures., Helped to increase customer return rates by...
Amazon
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Assist customers with their security issues.
24-7 InTouch
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 25 customer issues per shift by researching and exploring answers,...
Sutherland
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 25 customer issues per shift by researching and exploring answers,...
Group COS
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 50 customer issues per shift by researching and exploring answers,...
Amazon
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Provide tech support relating to amazon devices such Fire TV stick, Fire Tablets and Alexa., Provide tech support relating to stream platform Amazon Prime Video.
