Jose - Customer Service & Sales Professional with 5+ years in Logistics & Tech

Panamá, Panamá, Panamaen

Led sales initiatives for comprehensive systems and solutions at Dell Technologies, targeting channel partners and the education sector.

Provided expert guidance in logistics and customs procedures, resolving complex issues at DHL.

Contact via CazVid

Published on CazVid

Summary

Experienced in logistics, technology sales, and airline services, with a focus on optimizing customer experiences and driving sales growth.

Key Achievements

Managed passenger check-in, documentation, and ticket sales for COPA Airlines, ensuring smooth travel experiences and punctual departures.

Skills

SalesAdvanced

Experience in driving sales of systems, solutions, and airline tickets, with targeted client engagement.

Customer ServiceExpert

Proven ability to provide comprehensive support in logistics, shipping, and airline sectors, ensuring client satisfaction.

Logistics CoordinationAdvanced

Handled ground and air shipping protocols, customs issues, and passenger logistics efficiently.

Microsoft Office SuiteIntermediate

Utilized Microsoft tools for documentation, communication, and reporting in customer service and sales roles.

Experience

Account Manager

Dell Technologies

Sep 2003 - May 2024

Spearheaded sales of comprehensive systems and turnkey solutions to channel partners, distributors, and educational sector, ensuring alignment with OEM product requirements., Drove sales of systems &amp; solutions, Targeted partners &amp; distributors, Focused on education sector needs,...

Customer Service Representative

DHL

Expert Customer Service Representative specializing in logistics coordination, providing comprehensive guidance on ground and air shipping protocols, and adept at resolving customs-related challenges., Managed logistics info, Guided on shipping needs, Resolved customs issues

Customer Service Representative

COPA Airlines

Managed seamless check-in and documentation verification for incoming customers, ensuring a smooth start to their journey., Efficiently processed luggage check-in, maintaining a focus on security and customer satisfaction., Excelled in sales of plane tickets, leveraging product knowledge and...