This is my profileContact via CazVidKristian
Customer Service Specialist with 5+ years of call center expertise
Contact
Competencies
Extensive experience handling customer inquiries, disputes, and resolving issues in call center environments.
Effective communication with customers and colleagues, including explaining product options and providing coaching.
Participated in training new employees and performed evaluations to identify growth opportunities.
Provided tech support for Amazon devices and streaming platforms, troubleshooting customer issues.
Prepared curricula, maintained organized classrooms, and managed office procedures in various roles.
Education
Languages
Summary
Dedicated customer service agent with over 5 years experience in call centers, specializing in dispute resolution, tech support, and team training.
Key Achievements
- Resolved over 50 customer issues per shift across multiple roles, consistently supporting customer loyalty.
- Contributed to achieving and maintaining industry-leading customer service ratings for companies worked with.
- Assisted in training and onboarding new employees, enhancing team performance and knowledge sharing.
Experience
ENGLISH TEACHER
Administered listening-speaking tests to determine comprehension rates among students., Helped students develop important learning skills and good study habits useful in trade school or college education., Prepared comprehensive English curriculum for 15 students., Kept classroom organized, clean,...
AGENT CONTACT CENTER
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 50 customer issues per shift by researching and exploring answers,...
AGENT CONTACT CENTER
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 25 customer issues per shift by researching and exploring answers,...
Supervisor
Demonstrated a strong understanding of positive HR practices., Demonstrated fearlessness and determination., Helped to train new employees when needed., Participated in staff and team meetings and offered a positive presence and outlook., Helped to meet and exceed quarterly goals., Performed...
Agent Contact center
Built a strong working knowledge of the company procedures and protocols., Communicated effectively with colleagues and superiors., Offered new services based on the needs of a customer., Remained knowledge about company policies and procedures., Helped to increase customer return rates by...
Agent customer service
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Assist customers with their security issues.
Agent customer service
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 25 customer issues per shift by researching and exploring answers,...
Agent customer service and Team coordinator
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 25 customer issues per shift by researching and exploring answers,...
Agent customer service
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Responded to customer requests for products, services, and company information., Resolved over 50 customer issues per shift by researching and exploring answers,...
Agent customer service
Maintained and encouraged customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies., Provide tech support relating to amazon devices such Fire TV stick, Fire Tablets and Alexa., Provide tech support relating to stream platform Amazon Prime Video.