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Jorge
Customer Service & Operations Manager with 10+ years in Hospitality & Contact Centers
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Competencias
Provided international hotel reservation services and support to clients, ensuring high customer satisfaction
Supervised and trained staff in contact centers, improving team performance and service quality
Managed operations related to customer interactions and bookings in a hospitality and contact center environment
Engaged in sales activities, fostering client relationships and increasing service engagement
Effectively communicated with international clients and team members, ensuring clarity and satisfaction
Resumen
Experienced in call centers, customer service, and hospitality operations with over 10 years of role progression and leadership.
Logros Clave
- Over a decade of experience in call center, customer service, and sales roles, demonstrating role progression and skill development
- Held positions including supervisor, trainer, and operations manager, showcasing leadership and operational expertise
- Managed worldwide hotel reservation services, facilitating international client bookings