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Jorge
Customer Service & Operations Manager with 10+ years in Hospitality & Contact Centers
Video resume
CSR
I make hotel reservations worldwide for clients
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided international hotel reservation services and support to clients, ensuring high customer satisfaction
Team Supervision & TrainingAdvanced
Supervised and trained staff in contact centers, improving team performance and service quality
Operations ManagementAdvanced
Managed operations related to customer interactions and bookings in a hospitality and contact center environment
Sales & Client RelationsIntermediate
Engaged in sales activities, fostering client relationships and increasing service engagement
Communication SkillsExpert
Effectively communicated with international clients and team members, ensuring clarity and satisfaction
Summary
Experienced in call centers, customer service, and hospitality operations with over 10 years of role progression and leadership.
Key Achievements
- Over a decade of experience in call center, customer service, and sales roles, demonstrating role progression and skill development
- Held positions including supervisor, trainer, and operations manager, showcasing leadership and operational expertise
- Managed worldwide hotel reservation services, facilitating international client bookings
Skills
Customer ServiceTeam Supervision & TrainingOperations ManagementSales & Client RelationsCommunication Skills
Published on CazVid - Jul 3, 2025