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Jonathan
Virtual Assistant with 15+ years of call center experience
Video resume
Virtual Assistant
Problem resolutionnnClient communicationnnProduct educationnnBrand representationnnService up-sellingnnRefund processingnnCall center proceduresnnFirst call resolution – AHTnnData entrynnCustomer servicennCRM Softwarenn
Contacto
Alajuela, Alajuela Province, Costa Rica
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Managed customer interactions, ensuring first call resolution and high satisfaction.
Communication SkillsExpert
Communicated effectively with clients and represented brands professionally.
Data Entry & CRM SoftwareAdvanced
Performed accurate data entry and utilized CRM tools to enhance service efficiency.
Problem ResolutionAdvanced
Resolved customer issues promptly, contributing to first call resolution and customer satisfaction.
Patience & ProactivityAdvanced
Demonstrated patience and proactive approach while handling diverse customer needs.
Resumen
Experienced call center professional with over 15 years in customer service, adept at communication, problem-solving, and CRM tools.
Logros Clave
- Handled diverse customer interactions and adapted to various personalities
- Gained extensive expertise in customer service, data entry, and CRM software
- Developed proactive problem resolution and service up-selling skills
Habilidades
Customer ServiceCommunication SkillsData Entry & CRM SoftwareProblem ResolutionPatience & Proactivity
Publicado en CazVid - 3 jul 2025