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Jonathan
Virtual Assistant with 15+ years of call center experience
Video resume
Virtual Assistant
Problem resolutionnnClient communicationnnProduct educationnnBrand representationnnService up-sellingnnRefund processingnnCall center proceduresnnFirst call resolution – AHTnnData entrynnCustomer servicennCRM Softwarenn
Contact
Alajuela, Alajuela Province, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Managed customer interactions, ensuring first call resolution and high satisfaction.
Communication SkillsExpert
Communicated effectively with clients and represented brands professionally.
Data Entry & CRM SoftwareAdvanced
Performed accurate data entry and utilized CRM tools to enhance service efficiency.
Problem ResolutionAdvanced
Resolved customer issues promptly, contributing to first call resolution and customer satisfaction.
Patience & ProactivityAdvanced
Demonstrated patience and proactive approach while handling diverse customer needs.
Summary
Experienced call center professional with over 15 years in customer service, adept at communication, problem-solving, and CRM tools.
Key Achievements
- Handled diverse customer interactions and adapted to various personalities
- Gained extensive expertise in customer service, data entry, and CRM software
- Developed proactive problem resolution and service up-selling skills
Skills
Customer ServiceCommunication SkillsData Entry & CRM SoftwareProblem ResolutionPatience & Proactivity
Published on CazVid - Jul 3, 2025