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Jonathan
Logistics and Customer Service Specialist with 8+ years of supply chain expertise
Contacto
Competencias
Handled carrier sourcing, negotiations, and load lifecycle management for regional and national freight.
Resolved operational issues, maintained client relationships, and provided tracking updates via various communication channels.
Created reports and dashboards, analyzed market trends, and supported data-driven decision-making.
Coordinated schedules, monitored shipments, and managed day-to-day logistics activities.
Fluent in Spanish and English, facilitating communication in diverse work environments.
Educacion
Idiomas
Resumen
Dedicated logistics specialist with over 8 years of experience in carrier management, operational coordination, and customer service. Skilled in negotiating freight rates, managing load lifecycles, and analyzing market data to optimize supply chain efficiency. Bilingual in English and Spanish,...
Logros Clave
- Secured carrier capacity and negotiated rates for freight across US lanes, ensuring profitability and reliability.
- Developed long-term carrier relationships to reduce fall-offs and improve operational stability.
- Managed full load lifecycle and proactively resolved transit issues, maintaining high customer satisfaction.
Experiencia
Carrier Sales representative
Source and secure carrier capacity for spot and contractual freight across regional and national U.S. lanes., Negotiate competitive rates with owner-operators and small top mid-size fleets while maintaining profitability., Build, develop, and maintain long-term carrier relationships to reduce fall...
Logistic Coordinator
Responsible for communicating directly with customers and drivers while managing operational issues, providing requested tracking updates, reporting delays, solving problems and escalating issues to proper internal parties for assistance., Document all communications into Track and Trace module...
Mission Controller
Set and adjusted schedules to maintain optimal coverage and service levels., Worked with management to develop strategic and tactical plans to meet different requirements., Monitored inbound call volumes and non-productive auxiliaries in real-time., Based on historical reports, analyzed intraday...
Customer Service representative
Answered customer telephone calls regarding existing accounts., Consult with customers to evaluate needs and determine best options., Placed online orders and helped customers to process payments.
Product Planning Coordinator
Evaluated the feasibility of the sales plan for petrochemical resins annually and monthly. Also, I determined the necessary adjustments in the production plan in order to guarantee the availability of the product., Managed production levels, identified material shortages, and monitored inventory...