Dedicated logistics specialist with over 8 years of experience in carrier management, operational coordination, and customer service. Skilled in negotiating freight rates, managing load lifecycles, and analyzing market data to optimize supply chain efficiency. Bilingual in English and Spanish,...
Handled carrier sourcing, negotiations, and load lifecycle management for regional and national freight.
Resolved operational issues, maintained client relationships, and provided tracking updates via various communication channels.
Created reports and dashboards, analyzed market trends, and supported data-driven decision-making.
Coordinated schedules, monitored shipments, and managed day-to-day logistics activities.
Lean Staffing Solutions contracted by Bay and Bay
Source and secure carrier capacity for spot and contractual freight across regional and national U.S. lanes., Negotiate competitive rates with owner-operators and small top mid-size fleets while maintaining profitability., Build, develop, and maintain long-term carrier relationships to reduce fall...
Lean Staffing Solutions contracted by Bay and Bay
Responsible for communicating directly with customers and drivers while managing operational issues, providing requested tracking updates, reporting delays, solving problems and escalating issues to proper internal parties for assistance., Document all communications into Track and Trace module...
TELEPERFORMANCE
Set and adjusted schedules to maintain optimal coverage and service levels., Worked with management to develop strategic and tactical plans to meet different requirements., Monitored inbound call volumes and non-productive auxiliaries in real-time., Based on historical reports, analyzed intraday...
Chemical Engineering
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Fluent in Spanish and English, facilitating communication in diverse work environments.
ACCEDO
Answered customer telephone calls regarding existing accounts., Consult with customers to evaluate needs and determine best options., Placed online orders and helped customers to process payments.
CORAMER
Evaluated the feasibility of the sales plan for petrochemical resins annually and monthly. Also, I determined the necessary adjustments in the production plan in order to guarantee the availability of the product., Managed production levels, identified material shortages, and monitored inventory...
