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Javier
Customer Support Specialist and Sales Professional with 10+ years in Customer Service and Sales
Video resume
Contacto
Competencias
Experienced in handling customer inquiries, resolving complaints, and maintaining high customer satisfaction.
Skilled in creating sales forecasts, achieving targets, and developing strategic sales plans.
Able to analyze issues quickly and develop effective solutions to improve processes and client relationships.
Proficient in articulating information clearly via phone, email, and chat, ensuring customer understanding and satisfaction.
Educacion
Idiomas
Resumen
Dedicated customer support and sales expert with extensive experience in call centers, client management, and strategic sales planning. Proven ability to enhance customer satisfaction, optimize operations, and exceed sales targets.
Logros Clave
- Resolved complex customer issues at Sutherland, ensuring high satisfaction and retention.
- Reduced average call handling time at Teleperformance through mastering multiple software systems.
- Built and maintained strong client relationships, increasing sales and customer loyalty at Nueva Era Soluciones.
- Achieved and exceeded sales targets consistently as Corporate Sales Consultant at Polux Suministros SAS.
- Optimized staffing and developed tailored solutions at Discovery Enterprise Business SAS, enhancing customer experience.
Experiencia
Customer Protection Service Agent
Respond to customer inquiries, complaints, and requests via phone, email and chat, providing accurate service information., Investigate and resolve customer issues and complaints in a professional and timely manner, escalating complex problems to the appropriate internal teams., Process orders, returns, refunds, claims, and other financial transactions in accordance with company policies., Maintain detailed and accurate records of customer interactions, complaints, and transactions in a customer relationship management (CRM) system., Adhere to and enforce company policies, procedures, and regulations to ensure customer rights are protected.
Call Center Representative
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers., Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers., Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations., Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations., Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding., Managed approximately 60 incoming calls, chats per day from customers.
Key Account Manager
Strengthened client relationships through regular communication and effective problem solving., Created sales forecasts to target daily, monthly and yearly objectives., Implemented strategic sales plans to achieve consistent revenue growth across key accounts., Analyzed sales and customer data to identify trends and opportunities for increased profitability., Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities., Managed approximately 10 incoming calls and made 4-5 customers visits per week.
Corporate Sales Consultant
Set and achieved company defined sales goals., Collaborated with cross-functional teams to ensure client satisfaction and timely delivery of products or services., Analyzed sales data regularly, identifying areas of opportunity for growth and adjusting tactics accordingly., Met with customers to discuss and ascertain needs, tailor solutions and close deals., Managed approximately 30 incoming calls, emails, visits, faxes per day from customers.
Point of Sale Manager
Optimized employee scheduling, ensuring adequate staffing during peak hours to minimize wait times., Developed customized solutions for clients, resulting in improved customer satisfaction and loyalty., Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system., Identified new business opportunities through market research and networking events, expanding the client base., Enhanced communication between front-line employees and management through regular meetings focused on sharing updates, addressing concerns, and brainstorming solutions., Managed approximately 40 visits, calls, faxes per day from customers.
Habilidades
Transcripcion del Video
Remote Dispatcher
Hi, my name is Javier Andres and Juan Sarai, I am from Bogota, Colombia, but currently I am living in Baranquilla. I am a Detail-oriented Remote Agent with Communications and Coordination Skills. I am experiencing management schedules, responding to service requests, ensuring efficient routing and follow-up. I work well under pressure and drive in fast speed.