Dedicated professional skilled in customer support, sales strategies, and operational coordination. Proven ability to improve client satisfaction, manage key accounts, and streamline processes in high-volume environments.
Extensive experience handling customer inquiries, resolving complaints, and ensuring customer satisfaction across various roles.
Managed key accounts, conducted sales forecasting, and developed sales strategies to drive revenue growth.
Maintained detailed customer and sales data records using CRM systems and other tools for operational tracking.
Built rapport with customers, managed difficult conversations, and collaborated with cross-functional teams.
Sutherland (assigned to Remitly account)
Respond to customer inquiries, complaints, and requests via phone, email and chat, providing accurate service information., Investigate and resolve customer issues and complaints in a professional and timely manner, escalating complex problems to the appropriate internal teams., Process orders,...
Teleperformance
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers., Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.,...
Nueva Era Soluciones
Strengthened client relationships through regular communication and effective problem solving., Created sales forecasts to target daily, monthly and yearly objectives., Implemented strategic sales plans to achieve consistent revenue growth across key accounts., Analyzed sales and customer data to...
Polux Suministros SAS
No Degree
High School Diploma
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