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Javier
Team Lead with 5+ years of experience in customer service and sales
Contacto
Competencias
Provided customer retention and problem-solving support across multiple roles.
Involved in generating leads, explaining product features, and closing sales.
Led teams, supervised performance, and conducted coaching to improve productivity.
Provided inbound and outbound technical support and follow-up for customer satisfaction.
Practiced in customer interactions to identify needs and facilitate solutions.
Educacion
Idiomas
Resumen
Experienced in team management, customer support, and sales with a focus on achieving performance targets and enhancing team capabilities.
Logros Clave
- Led and motivated teams of 15+ to achieve performance targets in email and voice campaigns
- Designed and implemented training programs to enhance team skills and productivity
- Handled support calls of varying complexity as a supervisor, ensuring customer satisfaction
Experiencia
Team Lead Manager
Lead and motivate teams of 15+ individuals to achieve performance targets on Email Campaign (Canva) and Voice Campaign (Lyft Bike and Scooters), Skilled in data analysis and strategic decision-making to optimize campaign performance, Handle support calls of any complexity or sensitivity as a...
Door-to-Door Sales Representative
Travel through designated neighborhoods to generate new sales leads, Present and demonstrate products or services to potential customers, Explain product features, pricing, and benefits, Respond to questions and objections confidently, Close sales by guiding customers through the purchasing...
Customer Service/Tech Support Representative
Inbound and outbound calls providing assistance and tech support, Follow up with customers to ensure satisfaction after resolving issues
Sales Representative
Answer incoming calls from customers, Listen actively to customer needs and identify sales opportunities, Provide detailed information on products and services, Guide customers through the purchase process