Experienced in team management, customer support, and sales with a focus on achieving performance targets and enhancing team capabilities.
Provided customer retention and problem-solving support across multiple roles.
Involved in generating leads, explaining product features, and closing sales.
Led teams, supervised performance, and conducted coaching to improve productivity.
Provided inbound and outbound technical support and follow-up for customer satisfaction.
Ibex Global Solutions
Lead and motivate teams of 15+ individuals to achieve performance targets on Email Campaign (Canva) and Voice Campaign (Lyft Bike and Scooters), Skilled in data analysis and strategic decision-making to optimize campaign performance, Handle support calls of any complexity or sensitivity as a...
Verizon
Travel through designated neighborhoods to generate new sales leads, Present and demonstrate products or services to potential customers, Explain product features, pricing, and benefits, Respond to questions and objections confidently, Close sales by guiding customers through the purchasing...
Cable Company WOW
Inbound and outbound calls providing assistance and tech support, Follow up with customers to ensure satisfaction after resolving issues
Concentrix
Answer incoming calls from customers, Listen actively to customer needs and identify sales opportunities, Provide detailed information on products and services, Guide customers through the purchase process
Bachelor's Degree
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Practiced in customer interactions to identify needs and facilitate solutions.
