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Izabella
Customer Service Professional with 4+ years in Hospitality & Support
Contacto
Competencias
Delivered customer support, resolving inquiries and managing disputes in hospitality and online services.
Utilized effective communication skills to interact with diverse customers and team members.
Resolved customer issues related to online orders, credit data, and service inquiries efficiently.
Collaborated in multicultural teams at Disney and support services to achieve service excellence.
Adjusted to diverse environments and customer needs in hospitality and customer support roles.
Educacion
Resumen
Experienced in hospitality and online support with a focus on delivering excellent service and resolving customer inquiries efficiently.
Logros Clave
- Provided direct guest service at Disney WDW, enhancing customer experience through efficient and quality service.
- Managed high volumes of customer inquiries, ensuring timely and effective communication in a fast-paced environment.
- Supported US-based customers with online ordering and credit card issues at 24/7.ai, ensuring customer satisfaction.
Experiencia
Food and Beverage - Disney Cast Member
Direct guest service at the front desk and tables., Handling high volumes of customers while ensuring quality and efficiency., Multicultural teamwork focused on Disney’s keys for service excellence.
Customer Service Representative
Gave support to US based customers dealing with online ordering and credit card management., Payment, disputes and credit data update management., Solved inquiries focusing in customer experience.