Izabella - Customer Service Professional with 4+ years in Hospitality & Support

Bucaramanga, Santander Department, Colombiaen

Provided direct guest service at Disney WDW, enhancing customer experience through efficient and quality service.

Managed high volumes of customer inquiries, ensuring timely and effective communication in a fast-paced environment.

Published on CazVid

Summary

Experienced in hospitality and online support with a focus on delivering excellent service and resolving customer inquiries efficiently.

Key Achievements

Supported US-based customers with online ordering and credit card issues at 24/7.ai, ensuring customer satisfaction.

Skills

Customer ServiceExpert

Delivered customer support, resolving inquiries and managing disputes in hospitality and online services.

CommunicationAdvanced

Utilized effective communication skills to interact with diverse customers and team members.

Problem SolvingAdvanced

Resolved customer issues related to online orders, credit data, and service inquiries efficiently.

TeamworkAdvanced

Collaborated in multicultural teams at Disney and support services to achieve service excellence.

AdaptabilityIntermediate

Experience

Food and Beverage - Disney Cast Member

Disney WDW

Summer 2025

Direct guest service at the front desk and tables., Handling high volumes of customers while ensuring quality and efficiency., Multicultural teamwork focused on Disney’s keys for service excellence.

Customer Service Representative

24/7.ai

Oct 2023 - Mar 2025

Gave support to US based customers dealing with online ordering and credit card management., Payment, disputes and credit data update management., Solved inquiries focusing in customer experience.