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Byron

Tech Support with networking and customer service skills

Video resume

Customer service in tech support.
My name Byron Caal, I am from Guatemala, I currently looking for a job remotely as tech support.nn

Contacto

Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Customer ServiceIntermediate

Provided support and inquiries resolution in call center environments and technical support.

Technical Support & NetworkingBeginner

Started networking administration with Cisco, gaining foundational knowledge in network security and configuration.

Computer MaintenanceIntermediate

Performed corrective and preventative maintenance on computers, including software installations.

Credit ValidationIntermediate

Validated customer profiles for credit eligibility, supporting financial transactions.

Software SkillsAdvanced

Proficient in Microsoft Office suite, Google Drive, and basic Cisco configuration.

Educacion

Telecommunications Network and Security
Tic´s Intecap
Completed 2024
Bachillerato en Computación
Completed 2019
American Friends of Children School
Completed 2017
Escuela Oficial Rural Mixta
Completed 2014

Idiomas

SpanishFluent
EnglishIntermediate

Resumen

Motivated individual with experience in customer service, computer maintenance, and basic networking, seeking remote tech support roles.

Logros Clave

  • Provided customer support in call center and technical roles, handling inquiries and resolving issues
  • Validated customer profiles for credit approval, supporting sales process
  • Performed computer maintenance and software installations to ensure operational efficiency

Experiencia

Call Center Agent

Conduent Business Guatemala
2022

Provided support to account executives and inside sales representatives, Handled inquiries regarding processing credit and investigating lost and damaged packages.

Credit Executive

Que Facil Guatemala
2020

Validated customer profiles to check qualification for credit, Assisted customers in making purchases once approved for credit.

IT Department

One Link Guatemala
2019

Performed corrective and preventative maintenance on computers, Performed software installations and provided customer service for technical issues.

Habilidades

Customer ServiceTechnical Support & NetworkingComputer MaintenanceCredit ValidationSoftware Skills
Publicado en CazVid - 3 jul 2025
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