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Byron
Tech Support with networking and customer service skills
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Competencies
Provided support and inquiries resolution in call center environments and technical support.
Started networking administration with Cisco, gaining foundational knowledge in network security and configuration.
Performed corrective and preventative maintenance on computers, including software installations.
Validated customer profiles for credit eligibility, supporting financial transactions.
Proficient in Microsoft Office suite, Google Drive, and basic Cisco configuration.
Education
Languages
Summary
Motivated individual with experience in customer service, computer maintenance, and basic networking, seeking remote tech support roles.
Key Achievements
- Provided customer support in call center and technical roles, handling inquiries and resolving issues
- Validated customer profiles for credit approval, supporting sales process
- Performed computer maintenance and software installations to ensure operational efficiency
Experience
Call Center Agent
Provided support to account executives and inside sales representatives, Handled inquiries regarding processing credit and investigating lost and damaged packages.
Credit Executive
Validated customer profiles to check qualification for credit, Assisted customers in making purchases once approved for credit.
IT Department
Performed corrective and preventative maintenance on computers, Performed software installations and provided customer service for technical issues.