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Isaira
Customer Success & Executive Assistant with 10+ years in Corporate & Healthcare
Contacto
Competencias
Analyzed customer data to identify churn risks and provide feedback, supporting retention strategies.
Translated documents and reports between Spanish and English to facilitate communication across organizational levels.
Organized and coordinated high-level meetings, seminars, and events, maintaining agendas and action item follow-up.
Provided bilingual support across multiple channels, answered queries, assisted onboarding, and conducted check-ins.
Educacion
Idiomas
Resumen
Experienced professional skilled in customer relations, executive support, and administrative management. Adept at translating, coordinating high-level meetings, and analyzing customer data to enhance service delivery.
Logros Clave
- Facilitated high-level communications and coordinated meetings for executives across multiple organizations, ensuring seamless information flow.
- Managed diverse customer service channels including live chat, email, and phone, effectively addressing inquiries and improving client satisfaction.
- Streamlined administrative processes by developing databases, organizing agendas, overseeing legal and corporate documentation, and translating reports.
Experiencia
Bilingual Customer Success Manager
Facilitate the communication between the business and its customers., Help ensure customers get the most out of a product or service, remain satisfied with their purchase, and stay loyal to the company., Onboard new customers and help them start with the product or service., Answer customers’...
Online Customer Service Representative Tier 2 /Live Chat Agent/ VA/ Website Sales Support
Answer support emails, Attend the live chat support, Attend phone support, Booking exams, Follow up on learner's journey, Give access to end-users of corporate clients with manual invoicing, Administrative duties
Executive Bilingual Assistant - Presidency
Provide high-level support to the Executive President and Board of Directors., Organize Board of Directors' monthly meetings and agendas and carefully monitor all action items required., Coordinate and host successful meetings, events, and seminars for the Chamber affiliates., Develop a...
Executive Bilingual Assistant – Country Division Head
Conduct monthly meeting minutes and other Management Committees, Organization of agenda (meetings, conference calls, travel, visits, etc.), Maintain /organization/schedule of the conference room., Translation of various documents., Assist the Director in all matters relating to communications...
Executive Bilingual Assistant– Presidency
Elaborate monthly meeting minutes and follow-up all dead-lines., Organize agendas of meetings, conference calls, trips, visits to clients, etc., Coordinate driver’s daily activities, Look after the conference room schedule, Translation of various documents., Assist the president on everything...
Executive Bilingual Assistant – Finance Management
Assist the CFO in terms of communications (electronic, written, telephone), and follow up /classify these communications either for file or deliver to other areas., Maintain updated the company’s legal files, such as constitutions, Proceedings of Shareholders and Board of Directors and of the...