Experienced professional skilled in customer relations, executive support, and administrative management. Adept at translating, coordinating high-level meetings, and analyzing customer data to enhance service delivery.
Analyzed customer data to identify churn risks and provide feedback, supporting retention strategies.
Translated documents and reports between Spanish and English to facilitate communication across organizational levels.
Organized and coordinated high-level meetings, seminars, and events, maintaining agendas and action item follow-up.
Provided bilingual support across multiple channels, answered queries, assisted onboarding, and conducted check-ins.
Liventi Inc
Facilitate the communication between the business and its customers., Help ensure customers get the most out of a product or service, remain satisfied with their purchase, and stay loyal to the company., Onboard new customers and help them start with the product or service., Answer customers’...
Management Plaza
Answer support emails, Attend the live chat support, Attend phone support, Booking exams, Follow up on learner's journey, Give access to end-users of corporate clients with manual invoicing, Administrative duties
CAVEME - Cámara Venezolana del Medicamento
Provide high-level support to the Executive President and Board of Directors., Organize Board of Directors' monthly meetings and agendas and carefully monitor all action items required., Coordinate and host successful meetings, events, and seminars for the Chamber affiliates., Develop a...
Social Work
High School Diploma
Leadership & Emotional Intelligence
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