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Ilse
SME - CSR
Video currículum
SME - CSR
I have more than 7 years experience on callcenters. Customer service, tech support and subject matter expert. I worked remotely taking calls and doing backoffice. I also worked at site. I took calls, I worked on chats, social media and sending emails as well. I have tech support training in tier 2 for phones and home internet.
Contacto
Ciudad de Mexico, Mexico City, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided customer support via calls, chats, social media, and email in call center environments.
Technical SupportIntermediate
Received tech support training for tier 2 services including phone and home internet troubleshooting.
Remote WorkAdvanced
Handled customer interactions and back-office tasks remotely in diverse settings.
Issue Resolution & CreativityIntermediate
Applied out-of-the-box thinking to solve customer issues effectively.
Resumen
Experienced call center agent specializing in customer service, technical support, and subject matter expertise with over 7 years of industry practice.
Logros Clave
- Gained over 7 years of experience in call centers, providing customer service, tech support, and subject matter expertise.
- Worked at Verizon, opening two Lines of Voice (LOVs) in social media and multi-Q environments.
- Progressed to a subject matter expert role, demonstrating problem-solving and responsibility.
Habilidades
Customer ServiceTechnical SupportRemote WorkIssue Resolution & Creativity
Publicado en CazVid - 3 jul 2025