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Ilse
SME - CSR
Video resume
SME - CSR
I have more than 7 years experience on callcenters. Customer service, tech support and subject matter expert. I worked remotely taking calls and doing backoffice. I also worked at site. I took calls, I worked on chats, social media and sending emails as well. I have tech support training in tier 2 for phones and home internet.
Contact
Ciudad de Mexico, Mexico City, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support via calls, chats, social media, and email in call center environments.
Technical SupportIntermediate
Received tech support training for tier 2 services including phone and home internet troubleshooting.
Remote WorkAdvanced
Handled customer interactions and back-office tasks remotely in diverse settings.
Issue Resolution & CreativityIntermediate
Applied out-of-the-box thinking to solve customer issues effectively.
Summary
Experienced call center agent specializing in customer service, technical support, and subject matter expertise with over 7 years of industry practice.
Key Achievements
- Gained over 7 years of experience in call centers, providing customer service, tech support, and subject matter expertise.
- Worked at Verizon, opening two Lines of Voice (LOVs) in social media and multi-Q environments.
- Progressed to a subject matter expert role, demonstrating problem-solving and responsibility.
Skills
Customer ServiceTechnical SupportRemote WorkIssue Resolution & Creativity
Published on CazVid - Jul 3, 2025