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Hugo
Quality Analyst with 5+ years in customer service and support
Contacto
Competencias
Performed testing and quality checks ensuring products meet safety and quality standards.
Addressed customer issues and supported day-to-day operations to improve client satisfaction.
Supervised staff and delegated responsibilities to meet productivity goals.
Supported management with administrative and facility maintenance tasks.
Educación
Idiomas
Resumen
Experienced professional with a strong background in quality analysis, customer support, and team supervision.
Logros Clave
- Prepared daily reports to enhance accountability and quality assurance at Telus International.
- Supported diverse customer issues including internet connectivity and communication tools at Allied Global.
- Supervised and delegated tasks across multiple departments at The Billfish Inn., contributing to operational efficiency.
Experiencia
Quality Analyst
Wrote daily reports for accountability and quality assurance., Followed policies and procedures related to application methods and quality standards at all times., Met all safety compliance standards and ensured the quality of our products., Conducted performance tests, assessing features including functionality, reliability, performance and quality.
Tech Support
Worked to support the customers with day -to-day tasks., Properly addressed issues related to internet connection, incoming/outbound calls and messages., Demonstrated consistent hard work and dedication to achieve results and improve operations.
Assistance Manager
Provided optimal assistance to the General Manager and handled a variety of tasks such as accounting, host, bartender, waiter, Barista, Pool cleaning, gardener, kitchen helper and general maintenance of the facility., Supervised and delegated tasks to employees to meet key productivity targets.