Hugo - Quality Analyst with 5+ years in customer service and support

Performed testing and quality checks ensuring products meet safety and quality standards.

Addressed customer issues and supported day-to-day operations to improve client satisfaction.

Supervised staff and delegated responsibilities to meet productivity goals.

Supported management with administrative and facility maintenance tasks.

Wrote daily reports for accountability and quality assurance., Followed policies and procedures related to application methods and quality standards at all times., Met all safety compliance standards and ensured the quality of our products., Conducted performance tests, assessing features including functionality, reliability, performance and quality.

Worked to support the customers with day -to-day tasks., Properly addressed issues related to internet connection, incoming/outbound calls and messages., Demonstrated consistent hard work and dedication to achieve results and improve operations.

Provided optimal assistance to the General Manager and handled a variety of tasks such as accounting, host, bartender, waiter, Barista, Pool cleaning, gardener, kitchen helper and general maintenance of the facility., Supervised and delegated tasks to employees to meet key productivity targets.