Gustavo - Customer Service Advocate

Demonstrated experience with Office.

Demonstrated experience with Windows.

Demonstrated experience with iOS and Android devices.

Demonstrated experience with Mac OS.

Demonstrated experience with Visual Basic.

experienced at 3 different accounts: Zynga (online gaming company). Corelogic (Consumer, financial and property information, Mortgage and credit verifications). Fitbit (Activity trackers and monitors)

Providing with financial information and reporting after Xerox hardware were installed. attending sales reps and managers regarding any customers needs about legal contracts, extensions, buyouts, etc.. handling and providing service and solutions for more than 20 processes

Coordinating appointments, deals, sales, purchases. Communicating with stakeholders for deals on purchasing properties or vehicles. Handling reports and following up to close deals in different fields such as Medical, Real Estate, Brokers, Insurance Companies. Cold calling for different campaigns across the United States

Providing customer service to customers. Taking payments. Providing general information. Tracking orders. Placing orders for customers at Sephora

Providing customer service to the account NRG for customers for electrical companies in Texas. Providing information about their bill. Taking payments. Selling and upselling

Providing translations for customers speaking both English and Spanish. Interpreting mostly in the medical field and legal cases

Making appointments for clients at doctors' offices. Checking prescriptions. Providing accurate and updated information about insurance premiums

Receiving all email requests related to the team. Assigning requests to team members through FIFO process. Preparing weekly and monthly reports about cases assigned to team members

Providing financial information and reporting after Xerox hardware installations. Attending to sales reps and managers regarding customer needs