Gisela

Customer Service Representative

Serve as the first point of contact for patients through phone calls, managing communication promptly and professionally., Collect and record patients and providers demographics, track interpreters and connect with provider and patient., Schedule, confirm, and manage interpreters scheduled calls., Troubleshoot and resolve hearing aid issues and patient questions over the phone, delivering timely and accurate outcomes., Participate in company meetings, team training, and virtual huddles., Manage inbound/ outbound calls., Advocate communications in a professional manner with interpreters.

Sales Representative for Rate Market Place

Seek potential and existing customers to develop new business, refinance opportunities, and referrals., Develop and maintain successful relationships with business referral sources., Attract new mortgage loan applications by developing relationships within the community.

Handle claims to the line Claim Handling Standards., Follow and apply ACG Claim policies, procedures and guidelines., Demonstrate effective communication skills (verbal and written)., Demonstrate customer service skills by building and maintaining relationships with insureds/claimants.

Customer Service Representative

Ensure accuracy of refunds requested by reviewing customer order transaction and payment history., Process refunds to the merchant or cardholder., Investigate and reverse credit card charges disputed by the account holder.

English Teacher

Teaching students how to speak, read and write English., Designing material for exams., Participating in different projects.