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Customer Service Representative
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Competencies
Exceptional ability to address customer needs, resolve issues, and foster positive relationships across diverse sectors.
Skilled in verbal and written communication, ensuring clarity and professionalism in all interactions.
Capable of identifying prospects, developing relationships, and driving sales growth in competitive markets.
Proficient in handling claims, refunds, and transaction analysis with accuracy and adherence to policies.
Education
Languages
Summary
Dedicated professional with over five years of experience in customer service, sales, and education. Skilled in client relationship management, claim processing, and effective communication. Committed to delivering exceptional service and fostering positive client engagements.
Key Achievements
- Managed patient communications efficiently, ensuring prompt and professional service at AMN Health Services.
- Developed and maintained strong client relationships, resulting in increased referral opportunities at Creatfor.
- Processed and verified refunds and claims accurately, reducing errors and enhancing customer satisfaction at Alorica.
- Designed educational materials and contributed to English curriculum development at Universidad Iberoamericana.
Experience
Customer Service Representative
Serve as the first point of contact for patients through phone calls, managing communication promptly and professionally., Collect and record patients and providers demographics, track interpreters and connect with provider and patient., Schedule, confirm, and manage interpreters scheduled calls., Troubleshoot and resolve hearing aid issues and patient questions over the phone, delivering timely and accurate outcomes., Participate in company meetings, team training, and virtual huddles., Manage inbound/ outbound calls., Advocate communications in a professional manner with interpreters.
Sales Representative for Rate Market Place
Seek potential and existing customers to develop new business, refinance opportunities, and referrals., Develop and maintain successful relationships with business referral sources., Attract new mortgage loan applications by developing relationships within the community.
Handle claims to the line Claim Handling Standards., Follow and apply ACG Claim policies, procedures and guidelines., Demonstrate effective communication skills (verbal and written)., Demonstrate customer service skills by building and maintaining relationships with insureds/claimants.
Customer Service Representative
Ensure accuracy of refunds requested by reviewing customer order transaction and payment history., Process refunds to the merchant or cardholder., Investigate and reverse credit card charges disputed by the account holder.
English Teacher
Teaching students how to speak, read and write English., Designing material for exams., Participating in different projects.