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Gerardo
Contacto
Competencias
Demonstrated experience with Bilingual fluency in English and Spanish.
Demonstrated experience with Customer service & technical support troubleshooting.
Demonstrated experience with Call center operations and phone-based client communication.
Demonstrated experience with Active listening, conflict resolution, and de-escalation.
Demonstrated experience with Strong analytical and problem-solving skills (CFA Level I candidate).
Educacion
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Resumen
Professional profile
Experiencia
Samsung Customer support and tech support for home appliances.
Provided customer and technical support via phone, resolving inquiries related to troubleshooting.. Assisted bilingual customers in English and Spanish, ensuring clear communication and accurate issue resolution.
Troubleshooter support for home security products and billing.
Making sure the customers product is communicating and working properly with the company.. Being aware of any issues with their billing and helping them to pay their bills on time.. Giving proper instructions for troubleshooting any home alarms situations.