Gerardo

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Santo Domingo Este, Santo Domingo Province, Dominican Republic

Available on CazVid

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Competencies

Bilingual fluency in English and Spanish

Demonstrated experience with Bilingual fluency in English and Spanish.

Customer service & technical support troubleshootingAdvanced

Demonstrated experience with Customer service & technical support troubleshooting.

Call center operations and phone-based client communicationAdvanced

Demonstrated experience with Call center operations and phone-based client communication.

Active listening, conflict resolution, and de-escalationAdvanced

Demonstrated experience with Active listening, conflict resolution, and de-escalation.

Strong analytical and problem-solving skills (CFA Level I candidate)Intermediate

Demonstrated experience with Strong analytical and problem-solving skills (CFA Level I candidate).

Education

High School Diploma

Sunrise School

CFA Program

Languages

EnglishFluent

SpanishFluent

Summary

Professional profile

Experience

Samsung Customer support and tech support for home appliances.

Alorica

Provided customer and technical support via phone, resolving inquiries related to troubleshooting.. Assisted bilingual customers in English and Spanish, ensuring clear communication and accurate issue resolution.

Troubleshooter support for home security products and billing.

TLC

Making sure the customers product is communicating and working properly with the company.. Being aware of any issues with their billing and helping them to pay their bills on time.. Giving proper instructions for troubleshooting any home alarms situations.

Skills

Bilingual fluency in English and SpanishCustomer service & technical support troubleshootingCall center operations and phone-based client communicationActive listening, conflict resolution, and de-escalationStrong analytical and problem-solving skills (CFA Level I candidate)

Published on CazVid - Sep 11, 2026

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