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Gabriela

Customer Service Specialist with 3+ years in telecom industry

Video resume

Bilingual english/spanishnLic. Administradora Pública

Actualmente trabajo para Teletech León, campaña Dish, principal función es servicio al cliente, donde escucho las necesidades y motivos de las llamadas de los clientes, busco solución a su problema a largo plazo, de igual manera tengo experiencia en soporte técnico, sin no se resuelve remotamente ayudo a buscar la cita más próxima y agendo. Me gusta escuchar al cliente para saber que solución es la mejorn

Contacto

Guanajuato City, Guanajuato, Mexico

Abierto a remoto

Disponible en CazVid

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Competencias

Customer ServiceAdvanced

Provided solutions-focused support to customers, addressing needs and resolving issues.

Technical SupportIntermediate

Supported technical troubleshooting remotely and facilitated in-person appointments.

Communication SkillsAdvanced

Effectively listened to customer concerns in bilingual environment, ensuring clear understanding.

Problem ResolutionIntermediate

Analyzed customer issues to identify appropriate solutions and improve satisfaction.

Resumen

Experienced in customer support, technical assistance, and retention with over three years in the telecom industry. Fluent in English and Spanish.

Logros Clave

Successfully managed customer calls, identifying needs and providing long-term solutions
Gained experience in technical support, including remote troubleshooting and scheduling appointments
Demonstrated dedication and commitment through over three years of continuous employment at Teletech León

Habilidades

Customer ServiceTechnical SupportCommunication SkillsProblem Resolution

Publicado en CazVid - 3 jul 2025

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