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Gabriela
Customer Service Specialist with 3+ years in telecom industry
Video resume
Bilingual english/spanishnLic. Administradora Pública
Actualmente trabajo para Teletech León, campaña Dish, principal función es servicio al cliente, donde escucho las necesidades y motivos de las llamadas de los clientes, busco solución a su problema a largo plazo, de igual manera tengo experiencia en soporte técnico, sin no se resuelve remotamente ayudo a buscar la cita más próxima y agendo. Me gusta escuchar al cliente para saber que solución es la mejorn
Contact
Guanajuato City, Guanajuato, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided solutions-focused support to customers, addressing needs and resolving issues.
Technical SupportIntermediate
Supported technical troubleshooting remotely and facilitated in-person appointments.
Communication SkillsAdvanced
Effectively listened to customer concerns in bilingual environment, ensuring clear understanding.
Problem ResolutionIntermediate
Analyzed customer issues to identify appropriate solutions and improve satisfaction.
Summary
Experienced in customer support, technical assistance, and retention with over three years in the telecom industry. Fluent in English and Spanish.
Key Achievements
- Successfully managed customer calls, identifying needs and providing long-term solutions
- Gained experience in technical support, including remote troubleshooting and scheduling appointments
- Demonstrated dedication and commitment through over three years of continuous employment at Teletech León
Skills
Customer ServiceTechnical SupportCommunication SkillsProblem Resolution
Published on CazVid - Jul 3, 2025