Experienced in freight logistics, client relations, and sales with a focus on operational efficiency and client satisfaction.
Managed freight logistics and carrier relationships, ensuring smooth transportation operations.
Handled client enrollment, sales quoting, final bill collection, and negotiations across various sectors.
Applied negotiation skills in collections and sales processes to resolve accounts and close deals.
Progressed through customer service tiers providing technical support and mentorship roles.
Lean Solutions Group (for Edge Logistics)
Responsible for coordinating freight logistics and brokering carrier sales.
Servicios Financieros Cabana (for Edge Logistics)
Managed freight brokerage and carrier sales, focusing on negotiation and building business relationships.
BPOLabs
Drove sales and client acquisition by providing detailed quotes for solar panel systems., Specialized in enrolling customers in buyback programs, leveraging persuasive communication and product knowledge to close deals., Handled final bill collections, ensuring account resolution and customer...
BPOLabs
Utilized sales techniques in a collections context, negotiating payment plans and resolving account issues., Generated and presented sales quotes for solar panels, initiating the customer's purchasing journey.
Social Communicator and Journalist
Diplomado en Táctica y Estrategia en Fútbol
General Accountancy Processes
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Sutherland Global Service
As an LCBB Enrollment Agent, was responsible for enrolling customers in new services and programs.
Colaboro CTA/Quántica BPO/Allied Global
Progressed through tiers from basic customer service to technical support and mentorship., Served in the Executive Resolution Department (ERD), handling escalated cases and resolving complex customer issues, a role requiring advanced negotiation and problem-solving skills.
Laboratorios y Distribuciones JQ
Gained foundational experience in client account management and payment negotiation.
