Experienced customer service specialist with over 12 years in customer support, collections, technical support, and sales management. Skilled in negotiation, loyalty, retention, and handling installation processes.
Provided high-quality support and solutions to customers across various channels and industries.
Handled collections, loyalty programs, and retention strategies to maintain customer engagement.
Excelled at negotiation and resolving issues to benefit stakeholders and improve client satisfaction.
Provided technical support to customers, addressing product and service inquiries effectively.
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Organized sales reports, managed inventory, and controlled sales goals and routes as Assistant Sales Manager.
