Demonstrated experience with Exceptional communication skills.
Demonstrated experience with Advanced customer service and technical support.
Demonstrated experience with Sales and cross-selling expertise.
Demonstrated experience with Leadership and team supervision.
Teleperformance
Provided technical and customer support for eBay clients regarding lost packages and general inquiries., Developed strong problem-solving and communication skills.
Concentrix
Handled inbound and outbound calls to recover payments and negotiate payment commitments.
Sitel
Offered customer support related to financial accounts via Venmo., Promoted to Team Supervisor managing a group of 7 agents: assigned schedules, tracked performance, and handled HR updates.
Concentrix
Provided customer service and technical support for Disney+ streaming accounts., Conducted product sales including streaming service bundles (Disney+, Hulu, ESPN+)., Excelled in soft skills and establishing genuine connections with clients.
Primary and Kindergarten
High School Diploma
Technical Degree
Systems Engineering
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Demonstrated experience with Adaptability to different work environments.
Asurion
Delivered technical support while actively cross-selling home device protection plans., Utilized persuasive communication and empathy to close sales and enhance customer loyalty.
