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J

Johan

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Bogotá,Bogota D.C.,Colombia
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Competencies

Exceptional communication skillsIntermediate

Demonstrated experience with Exceptional communication skills.

Advanced customer service and technical supportIntermediate

Demonstrated experience with Advanced customer service and technical support.

Sales and cross-selling expertiseIntermediate

Demonstrated experience with Sales and cross-selling expertise.

Leadership and team supervisionIntermediate

Demonstrated experience with Leadership and team supervision.

Adaptability to different work environmentsIntermediate

Demonstrated experience with Adaptability to different work environments.

Education

Primary and Kindergarten
IED Ismael Perdomo
Completed 2008
High School Diploma
IED Ismael Perdomo
Completed 2014
Technical Degree
Private Institution (Colombia)
Completed 2015
Systems Engineering
National University of Kuala Lumpur, Malaysia
Completed 2017

Languages

enNative

Experience

Customer Service Advisor

Teleperformance
Mar 2020 - Jan 2021

Provided technical and customer support for eBay clients regarding lost packages and general inquiries., Developed strong problem-solving and communication skills.

Collections Advisor

Concentrix
Feb 2021 - Nov 2021

Handled inbound and outbound calls to recover payments and negotiate payment commitments.

Customer Service Agent / Team Supervisor

Sitel
Dec 2021 - Mid 2023

Offered customer support related to financial accounts via Venmo., Promoted to Team Supervisor managing a group of 7 agents: assigned schedules, tracked performance, and handled HR updates.

Sales and Technical Support Advisor

Concentrix
Aug 2023 - Jun 2024

Provided customer service and technical support for Disney+ streaming accounts., Conducted product sales including streaming service bundles (Disney+, Hulu, ESPN+)., Excelled in soft skills and establishing genuine connections with clients.

Cross-selling Advisor

Asurion
Jul 2024 - Apr 2025

Delivered technical support while actively cross-selling home device protection plans., Utilized persuasive communication and empathy to close sales and enhance customer loyalty.

Skills

Exceptional communication skillsAdvanced customer service and technical supportSales and cross-selling expertiseLeadership and team supervisionAdaptability to different work environments
Published on CazVid - May 17, 2026
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