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Edwin
Logistics and Customer Service Specialist with 5+ years experience
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Competencies
Managed freight logistics and carrier relationships, ensuring smooth transportation operations.
Handled client enrollment, sales quoting, final bill collection, and negotiations across various sectors.
Applied negotiation skills in collections and sales processes to resolve accounts and close deals.
Progressed through customer service tiers providing technical support and mentorship roles.
Engaged with travel agencies, clients, and carriers to facilitate coordination and communication.
Education
Summary
Experienced in freight logistics, client relations, and sales with a focus on operational efficiency and client satisfaction.
Key Achievements
- Coordinated freight logistics and brokered carrier sales at Lean Solutions Group and Servicios Financieros Cabana.
- Drove sales growth by providing detailed solar panel quotes and enrolling customers in buyback programs at BPOLabs.
- Progressed through roles from customer service to technical support and mentorship at Colaboro CTA/Quántica BPO/Allied Global.
Experience
Logistic Coordinator / Freight Broker
Responsible for coordinating freight logistics and brokering carrier sales.
Logistic Coordinator / Freight Broker
Managed freight brokerage and carrier sales, focusing on negotiation and building business relationships.
Buyback Enrollment Specialist & Solar Panels Quoter
Drove sales and client acquisition by providing detailed quotes for solar panel systems., Specialized in enrolling customers in buyback programs, leveraging persuasive communication and product knowledge to close deals., Handled final bill collections, ensuring account resolution and customer...
Final Bill Collector & Solar Panels Quoter
Utilized sales techniques in a collections context, negotiating payment plans and resolving account issues., Generated and presented sales quotes for solar panels, initiating the customer's purchasing journey.
HotelBeds Agent
Managed hotel bookings, amendments, and customer service, effectively upselling and cross-selling travel services, working along with Travel agencies and escalations support.
Service Chat & Enrollment Agent
As an LCBB Enrollment Agent, was responsible for enrolling customers in new services and programs.
Customer Service & Mentor (Tiers 1-3)
Progressed through tiers from basic customer service to technical support and mentorship., Served in the Executive Resolution Department (ERD), handling escalated cases and resolving complex customer issues, a role requiring advanced negotiation and problem-solving skills.
Collections Clerk
Gained foundational experience in client account management and payment negotiation.