Este perfil está escrito en inglés

Fidel

Customer Service & Support Supervisor with 9+ years in BPO industry

Video resume

My experience

I have over 9 years of experience in the bpo industry

Contacto

Managua, Managua, Nicaragua

Abierto a remoto

Disponible en CazVid

Contactar via CazVid

Competencias

Customer Service ManagementAdvanced

Led customer service operations, ensuring high-quality client interactions and satisfaction.

Technical SupportIntermediate

Provided technical assistance to clients and supported troubleshooting efforts in a call center environment.

Virtual AssistanceIntermediate

Supported law firms remotely with administrative tasks, document handling, and client communication.

Team SupervisionAdvanced

Managed and supervised teams across multiple departments, ensuring operational efficiency and staff development.

Resumen

Experienced BPO professional with over 9 years of proven expertise in customer service, technical support, remote virtual assistance, and team supervision.

Logros Clave

Supervised customer service teams at Macy's and Bloomingdale's, managing operations across multiple locations.
Gained extensive experience in technical support and virtual assistance for law firms.
Developed versatile skills in customer service, technical support, and virtual assistance within the BPO sector.

Habilidades

Customer Service ManagementTechnical SupportVirtual AssistanceTeam Supervision

Publicado en CazVid - 3 jul 2025

Contactar a Fidel