Experienced BPO professional with over 9 years of proven expertise in customer service, technical support, remote virtual assistance, and team supervision.
Led customer service operations, ensuring high-quality client interactions and satisfaction.
Provided technical assistance to clients and supported troubleshooting efforts in a call center environment.
Supported law firms remotely with administrative tasks, document handling, and client communication.
Managed and supervised teams across multiple departments, ensuring operational efficiency and staff development.
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