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Fátima

Customer Service Agent with diverse healthcare support experience

Contacto

San Salvador, San Salvador Department, El Salvador
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Provided support by answering inquiries, scheduling, and confirming insurance details.

CommunicationAdvanced

Effectively conveyed information and coordinated between patients and healthcare providers.

OrganizationIntermediate

Handled multiple tasks such as scheduling, referral processing, and inquiry management efficiently.

Problem SolvingIntermediate

Addressed patient concerns and verified insurance coverage to resolve issues.

MultitaskingIntermediate

Managed several responsibilities simultaneously across different healthcare support functions.

Educación

Maria Auxiliadora
Completed 2018
Degree in psychology
Pedagogica University
Completed 2025
Specialty in strategic digital marketing and social media
Don Bosco University
Completed 2025
Virtual Multimedia Technician
Completed 2026

Idiomas

Spanish
EnglishDirect English Course

Resumen

Experienced in healthcare-related customer service, specializing in insurance verification, medical scheduling, and referral coordination.

Logros Clave

  • Managed medical billing and benefits inquiries at TELEPERFORMANCE
  • Confirmed insurance coverage and estimated costs at FOUNDEVER
  • Scheduled appointments and coordinated referrals at Skycom

Experiencia

Customer Service Agent

TELEPERFORMANCE
2020 - 2021

Make payments for medical services, Check the benefits for the patients, Confirm if the services should be covered by the insurance

Customer Service Agent

FOUNDEVER
2021 - 2023

Confirm if the services should be covered by the insurance, Confirm how much the service could cost

Customer Service Agent

Skycom
2023-04-17 - 2025

Schedule medical appointments, Request medicine refills, Send request to create referrals for different type of services that the patient needs

Habilidades

Customer ServiceCommunicationOrganizationProblem SolvingMultitasking
Publicado en CazVid - 3 jul 2025
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